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The IBM 2016 Global Customer Experience Index: How do you measure up?
There are undoubtedly more issues that retailers must consider in today’s digital world than did the retailers of yesterday, but at the heart of these issues is one question – what is important to...
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Top Five Reasons for Retailers to Attend Amplify
Amplify 2016 is right around the corner, May 16-19 in Tampa, FL to be exact. I can say you’ll learn about solutions that will help you know your customers better than you know yourself. Or discover...
View ArticleThe IBM 2016 Global Customer Experience Index: Optimizing the digitally...
This is the second part in a four-part series surrounding the IBM 2016 Global Customer Experience Index study. The first blog of the series provided a top-level overview of the study. Mobile matters...
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The IBM 2016 Customer Experience Index Study: The Quest for Relevant...
This is the third part in a four-part series surrounding the IBM 2016 Global Customer Experience Index study. The first blog of the series provided a top-level view of the study, and the second blog of...
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